The use of abbreviations, acronyms and technical language often serves to confuse users as it requires specialist knowledge. In a recent study the gadget helpline surveyed more than 5000 people to discover the least understood technical terms. The top ten most confusing include dongle, cookie and WAP. Interesting digital TV also appears in the list given the amount spent promoting the digital switch over. May be the range of television services, such as freesat, on demand TV, sky and sky plus, make it unclear which are included in digital TV. The study also highlights how brand names for technology can further confuse things creating multiple terms for the same technology.
Gadget jargon still confuses many